I'm posting this because of a recent post on elguapo, go check it out I'm linked to his site. I looked at my mediacom bill this month and decided something, internet and cable tv are not worth 100 bucks.
I sat down to review all the charges and see if I could save a few bucks. This thing is harder to read than the koran. It has about 900 different charges and is impossible to decipher exactly what you're being charged for. I finally came to the conclusion that the movie package that my girlfriend got when she first signed up as part of some kind of package needed to go. I told my girlfriend to call them and cancel the movie channels since we never watched them anyway.
I call my girlfriend from work and ask if everything went smoothly, of course, it didn't. Somehow they managed to convince her that she's only paying 2 bucks a month for these channels. This could very well be the truth seeing as how I couldn't read the damned bill anyway. The point I want to make is that whether it was costing 2 or 200 bucks I asked for it to be cancelled so cancel the shit already.
I decide it's probably best if I just call mediacom and let them know I don't care how much it costs. It looks to me as though it's costing me 24 bucks a month. Like I said before, though, I could very well be wrong. I call mediacom and this is how the conversation goes. (roughly)
Me: "Hi my account number is blah blah blah and I'd like to cancel such and such movie channels."
mediacom rep: Well sir, according to my computer you're currently only paying $2 a month for this service.
Me: I don't care how much you say it's costing me, I told you I wanted to cancel it
rep: well sir, it's a very good deal
Me: I don't watch those channels, EVER, and I want to save those $2 a month.
rep: well sir, would you like to subscribe to one of our other movie channels instead.
Me: NO!, I made it very clear what I'd like to do.
rep: and what was that?
Me: Are you kidding? do you really not remember I wanted to cancel such and such services.
rep well sir, I'm sure we can go ahead and do this, I just need to confirm your name and address and the last four of your social.
ME: blah blah blah
rep: I'm sorry sir but you're not listed on the account, you're not allowed to change any account information.
Me: What's the name on the fucking check you recieve every month. I think that puts my name on the account!
I seriously couldn't believe a customer service rep hung up on me. I'll admit I deserved it I was kind of being a dick. I understand that she had a job to do, and I didn't make it any easier. However, When I say I want to do something don't try to talk me out of it for ten minutes. I know what I want and of what concern is it to you? Here's the point in a nutshell. Mediacom sucks and why does changing such simple things have to be such a chore. When did we really lose the idea of what customer service means?